1. Digital products: 14-day refund
You can request a full refund within 14 calendar days after your purchase confirmation, even if you have downloaded the resource. You do not need to give a reason. This is an additional commercial promise and does not replace stronger rights under applicable law.
After a refund, stop using and delete the refunded paid source files and copies, except records you must keep by law. Client deliverables you already completed are not recalled. This obligation does not delay a refund to which you are entitled.
2. Non-delivery, faults, and incorrect descriptions
If you cannot access a purchased file, receive the wrong item, are charged twice, or find a resource materially different from its description, contact support with your order reference. We will provide working access, a correction, a replacement, a price reduction, or a refund, as appropriate and as required by law.
The 14-day window does not cut off statutory rights for defective or misdescribed content. Compatibility limitations are disclosed before purchase and cannot be used to excuse a failure to meet an expressly promised specification.
3. One-to-one workshop cancellation
Before a workshop begins, you may cancel for a full refund or request a reschedule. If a package has partly been delivered, we refund the unused portion based on the session prices disclosed before purchase. There are no hidden cancellation or no-show charges.
If we cancel a session, you may choose a new date or a refund for the canceled portion.
4. How to request and receive a refund
Email support@takeoverall.com or reply to your order confirmation. Include your order reference and purchase email. A reason is optional for a change-of-mind request. Never include card details, passwords, or API keys.
We acknowledge requests within two business days and initiate eligible refunds within five business days, unless a shorter statutory deadline applies. Refunds are issued through Stripe to the original payment method, with no administration fee. Your bank may take 5–10 business days to post the refund.
5. Consumer protections and payment disputes
US customers retain applicable federal and state rights. EU/EEA and UK consumers keep their statutory cancellation and digital-content conformity rights, and other mandatory local guarantees remain protected. Our 14-day refund remains available after download; we do not ask you to waive it.
We encourage you to contact us first, but you may contact your card issuer or a competent regulator at any time. Doing so does not affect your other remedies.
Questions about this policy? Email support@takeoverall.com or see Contact & Business Information →